1. What areas do you ship to?
We currently ship orders within the United States only.

2. How long does it take to process an order?
Orders are processed within 1 to 2 business days (Monday to Friday) after they are placed.

3. What is the estimated delivery time?
Delivery typically takes 3 to 7 business days after dispatch. The total shipping time is approximately 4 to 9 business days.

4. What is the order cut-off time?
The daily order cut-off time is 04:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will be processed the next business day.

5. How much does shipping cost?
Shipping is free for orders above $75. For orders under $75, a flat rate of $8.49 is charged.

6. Which carriers do you use for shipping?
We work with reliable U.S.-based carriers such as USPS, UPS, and FedEx, depending on the delivery location.

7. Will I receive tracking information?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number and tracking link.

8. What should I do if my package is marked as delivered but I didn’t receive it?
Please check your address, look around your delivery area, and ask neighbors or household members. If the issue continues, contact the shipping carrier or reach out to us for assistance.

9. Do you accept returns?
Yes, we accept returns for both defective and non-defective products within 30 days of delivery.

10. What condition must items be in for a return?
Items must be new, unused, and in their original packaging to be eligible for a return.

11. Do you offer free returns?
Yes, return shipping is free. You can download and print a return label at no cost.

12. Are there any restocking fees?
No, we do not charge any restocking fees for returned items.

13. How long does it take to receive a refund?
Once your return is approved, refunds are processed within 7 business days to your original payment method.

14. Can I exchange an item?
Yes, exchanges are accepted for both defective and non-defective items within the 30-day return window, provided the item is in new condition.

15. What payment methods do you accept?
We accept secure online payments through major credit and debit cards. All transactions are processed in USD and are protected using industry-standard security measures.

If you have any additional questions, please feel free to contact our customer support team for assistance.

Contact Us:

Business Address: 67 34th Street, 4th Floor, Brooklyn, NY 11232, United States

Email: info@iShampoos.com

Phone Number: +1 347-497-3838

Business Hour: 09:00 am to 05:00 pm Between Monday to Friday (GMT-05:00)