FAQ's
1. How long does it take to receive my order?
Our total delivery time is 4 to 9 business days, which includes 1–2 days of handling time and 3–7 days of transit time (Monday to Friday).
2. What is your order cut-off time?
Orders placed before 04:00 PM (GMT-05:00) Eastern Standard Time (New York) are processed the same business day. Orders placed after this time will be handled the next business day.
3. Do you offer free shipping?
Yes. Orders above $75 qualify for free shipping, while orders under $75 are charged a flat rate of $7.49.
4. Which carriers do you use for delivery?
We partner with trusted carriers such as USPS, UPS, and FedEx to ensure safe and timely delivery across the United States.
5. Do you ship outside the United States?
Currently, we only ship orders within the USA.
6. What should I do if my order hasn’t arrived on time?
If your order hasn’t arrived within the expected timeframe, please contact our support team. Delays can occasionally occur due to carrier or weather-related issues, but we’ll assist you promptly.
7. What is your return policy?
We accept returns for both defective and non-defective items within 30 days of delivery, provided products are new, unused, and in original packaging.
8. Do you offer exchanges?
Yes. We accept exchanges within 30 days of delivery for items that are new and unused. Simply contact our support team to arrange an exchange.
9. How long does it take to receive a refund?
Once your return is received and approved, refunds are processed to your original payment method within 7 business days.
10. Who do I contact for shipping or return assistance?
For any shipping, return, or refund-related questions, you can contact us at info@iShampoos.com or call +1 347-497-3838 during business hours (Monday–Friday, 9 AM–5 PM EST).
Contact Us
Trade Name: Extra Beauty Connection Inc
Business Address: 67 34th Street, 4th Floor, Brooklyn, NY 11232, United States
Email: info@iShampoos.com
Phone: +1 347-497-3838
Business Hour: 9 am to 5 pm Between Monday to Friday
Time Zone: (GMT-05:00) Eastern Standard Time (New York)